Returns and refunds

Every Part Ltd

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Returns Eligibility

We accept returns on unused and uninstalled items subject to the following:

• Return request made within 14 days of delivery
• Items must be unused and in original condition
• Items must be suitable for resale
• Original packaging retained where possible

We reserve the right to refuse returns that do not meet these requirements.

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Incorrectly Ordered Items

Customers are responsible for ensuring compatibility before purchase.

Incorrectly ordered parts may be returned if they meet the above conditions. A restocking fee may apply.

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Special Order / Non-Stock Items

Parts sourced or manufactured specifically for a customer are non-returnable, unless confirmed faulty.

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Installed or Used Parts

Parts that have been installed, used, modified or damaged after delivery cannot be returned.

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Faulty Goods

Faulty goods must be reported within 48 hours of delivery.

Please contact us with:

• Order number
• Description of issue
• Photographic evidence

Once assessed, faulty goods may be repaired, replaced or refunded at our discretion.

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Return Process

Returns must be authorised before being sent back.

To request a return, please contact:

📧 sales@hopdeals.com
📞 01430 434800

Customers are responsible for return shipping costs unless goods are confirmed faulty.

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Refunds

Refunds will be processed once returned goods have been received and inspected.

Refunds are issued to the original payment method and may take 5–7 working days to appear.