FAQs

Ordering & Compatibility

How do I know if a part is compatible with my equipment?

We recommend checking part numbers and specifications carefully before ordering. If unsure, contact us with your equipment details and we’ll assist.

Can you help me identify the correct part?

Yes - our experienced team can help identify compatible parts if you provide sufficient information.

Do you supply parts compatible with leading manufacturers?

We supply parts suitable for use with a range of well-known manufacturers across the municipal and drainage sector.

 

Delivery

How long does delivery take?

Stock items are typically dispatched within 1–3 working days.

Do you offer next-day delivery?

Where available, expedited options will be shown at checkout.

Do you ship internationally?

Yes - we supply customers in the UK and worldwide.

 

Returns & Refunds

Can I return a part if it’s incorrect?

Unused items may be returned within 14 days subject to our Returns Policy.

Can I return a part if it has been fitted?

No - installed or used parts cannot be returned.

What happens if my order arrives damaged?

Please contact us within 48 hours with photographic evidence.

 

Payment & Trade Accounts

What payment methods do you accept?

We accept card payments, bank transfer and other options shown at checkout.

Do you offer trade accounts?

Trade arrangements may be available — please contact us to discuss.

 

Marketing & Privacy

How do I unsubscribe from marketing emails?

You can unsubscribe at any time using the link in our emails.

How is my data handled?

Please see our Privacy Policy for full details.